Au $4,181.55Ag $62.32
ORO Trading LLC LogoORO Trading

Most orders ship within 2 business days. Select products may require up to 3 weeks for delivery.

Privacy Policy

How we handle and protect your personal information.

ORO Trading LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit orotrading.app, how we use it, when we share it, and the choices you have. By using our website or purchasing from us, you agree to the practices described here.

Last updated: July 2026

1. Information We Collect

We collect information that you provide directly to us as well as information gathered automatically as you interact with our site. Depending on how you use our services, this may include:

  • Contact and account details — your name, email address, mailing address, and phone number.
  • Order and transaction data — the products you request, quantities, order history, and communications about your purchase.
  • Payment information — card and billing details, which are collected and processed securely by our payment processor, Stripe. We do not store full card numbers on our own systems.
  • Identity verification information — where required by law or to prevent fraud, we may request documentation confirming your identity.
  • Technical and usage data — your IP address, browser type, device information, referring pages, and how you navigate our site.

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16.

2. How We Collect Information

We gather information in two ways. First, you give it to us directly — for example, when you place an order, request a quote, fill out our contact form, call us, or email us. Second, we collect certain data automatically through cookies and similar technologies as you browse, which helps us keep the site running, remember your preferences, and understand how visitors use our pages.

3. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders and provide order confirmations and updates.
  • Respond to your questions, quotes, and support requests.
  • Operate, maintain, and improve our website and product offerings.
  • Detect, prevent, and investigate fraud, security incidents, and unauthorized activity.
  • Comply with legal, tax, and regulatory obligations.
  • Send you service messages and, where permitted, occasional information about products and promotions.

4. Cookies and Tracking Technologies

Like most online retailers, we use cookies and similar technologies to make our website function properly, keep items in your cart, analyze site traffic, and improve your experience. Some cookies are essential to the operation of the site, while others are optional and help us understand aggregate usage. You can control or disable cookies through your browser settings; however, blocking certain cookies may affect how parts of the site work, such as the shopping cart and checkout.

5. How We Share Information

We do not sell your personal information. We share it only as needed to run our business and serve you, including with:

  • Payment processors — Stripe, to securely handle your transactions.
  • Shipping and fulfillment partners — carriers and insurers who deliver your order.
  • Service providers — vendors that support our website hosting, analytics, and communications.
  • Legal and regulatory authorities — when required to comply with the law, respond to lawful requests, or protect our rights and the safety of others.
  • Business transfers — a successor entity in the event of a merger, acquisition, or sale of assets.

6. How We Protect Your Information

We use industry-standard safeguards, including encryption of data in transit via Transport Layer Security (TLS), to help protect your personal information. Access to sensitive data is limited to personnel and service providers who need it to perform their work. Please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as it is needed to provide our services, fulfill the purposes described in this policy, and meet our legal, accounting, and reporting obligations. When information is no longer required, we delete it, anonymize it, or securely retain it as the law allows.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to access the information we hold about you, request that we correct or delete it, opt out of certain uses, and receive a copy of your data. To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights. We may need to verify your identity before acting on your request.

9. Text Message Communications

If you provide your mobile number and consent to receive text messages, we may send you order updates and, where permitted, occasional promotional messages. We do not share your mobile information with third parties for their own marketing. Message and data rates may apply. You can opt out at any time by replying STOP or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party sites and services that we do not control. This Privacy Policy applies only to ORO Trading LLC. We encourage you to review the privacy practices of any third party before providing them with your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will update the "Last updated" date above and, where appropriate, notify you by email or through a notice on our website. Your continued use of our services after an update means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us: